Privacy policy

Last updated: 6 May 2025

At NeoGenesis Health, your privacy matters. This policy explains how we collect, use, and protect your personal information when you interact with us through our website, email, or any other form of communication.

1. Information We Collect

We may collect the following types of personal data:

Contact Information: Name, email address, phone number
Order Details: Shipping and billing address, order history
Payment Info: Processed securely via third-party payment providers – we do not store your card details
Website Usage Data: Collected via cookies and analytics tools to improve user experience

2. How We Use Your Information

We only use your information to:

Fulfil your orders and provide customer support
Send order updates, confirmations, and tracking
Respond to queries sent via email or WhatsApp
Improve our services, website, and marketing efforts
Comply with legal obligations

We will never sell your data or share it unnecessarily.

3. Email & WhatsApp Communication

By submitting your details, you agree to receive updates, order confirmations, and occasional marketing messages from NeoGenesis Health. You can opt out anytime using the unsubscribe link or by replying STOP on WhatsApp.

4. Data Protection

We take all reasonable steps to secure your data from unauthorised access, alteration, or disclosure. Your data is stored on secure servers and handled with strict confidentiality.

5. Cookies

Our site uses cookies to enhance your browsing experience and analyse traffic. You can choose to accept or decline cookies through your browser settings.

6. Your Rights

You have the right to:

Request access to your data
Correct or delete your personal information
Withdraw consent at any time

To do so, contact us using the details below.

Contact Us

If you have any questions about your privacy or our data practices, reach out:

📞 Phone: +27 69 508 5973
📧 General Enquiries: office@neogenhealth.com
📦 Order Support: orders@neogenhealth.com