Shipping policy

Last updated: 16 October 2025

At NeoGenesis Health, we keep things simple, fast, reliable shipping with transparent rates and no surprises.

Shipping Timeframes

We aim to deliver your order within 2–4 business days anywhere in South Africa.

Please allow:

1 business day for processing and packing
2–4 business days for delivery (metro areas are often faster; outerlying and remote regions may take slightly longer)

Need your order urgently? Email us, we’ll do our best to assist.

Shipping Zones & Rates

To ensure fair pricing and reliable service, our shipping fees are based on your delivery zone:

🟢 Zone 1 – Inner Cities / Metro Areas
Provinces: Gauteng, Western Cape (Cape Town Metro), KwaZulu-Natal (Durban Metro)

Shipping Rate: R100
Free Shipping: Orders over R700

🟡 Zone 2 – Medium Outerlying / Secondary Towns
Provinces: Free State, North West, Mpumalanga

Shipping Rate: R195
Free Shipping: Orders over R1,200

🔴 Zone 3 – Outerlying / Remote Areas
Provinces: Eastern Cape, Limpopo, Northern Cape

Shipping Rate: R280
Free Shipping: Orders over R2,000

Tracking Your Order

Once your order ships, you’ll receive a tracking link via email. You can follow your parcel in real-time and receive updates once it’s out for delivery.

Delivery Areas

We ship nationwide, from Cape Town to Limpopo, your wellness journey is always within reach.

At this stage, we do not ship internationally, but stay tuned for updates as we expand.

Order Issues or Delays

If your parcel hasn’t arrived within the expected timeframe, or tracking seems delayed, please contact us:

📧 orders@neogenhealth.com
📞 +27 69 508 5973