Terms of service

Effective Date: 6 May 2025

Welcome to NeoGenesis Health. By accessing or using our website, services, or purchasing our products, you agree to the following terms and conditions. If you do not agree, please refrain from using our platform.

1. General Use

This website is owned and operated by NeoGenesis Health. All content, images, and intellectual property on this site are the property of NeoGenesis and may not be copied, reproduced, or distributed without permission.

We reserve the right to modify or discontinue any product, service, or content on the site at any time, without notice.

2. Product Use & Disclaimer

All NeoGenesis products are categorized as complementary health supplements. They are not intended to diagnose, treat, cure, or prevent any disease.

Information on this website is not medical advice and should not replace consultation with a registered healthcare professional.

3. Eligibility

To place an order, you must be at least 18 years old or have permission from a parent/guardian. We reserve the right to refuse service to anyone for any reason at any time.

4. Orders & Payment

We accept orders via our secure checkout. All prices are listed in South African Rands (ZAR) and include VAT unless stated otherwise. We reserve the right to cancel or refuse any order.

5. Shipping & Returns

Please refer to our [Shipping Policy] and [Refund Policy] for detailed information on delivery timeframes, satisfaction guarantees, and how to return an item.

6. Privacy

Your privacy is important to us. By using our services, you agree to our [Privacy Policy], which outlines how your data is collected, stored, and used.

7. Limitation of Liability

NeoGenesis will not be liable for any direct, indirect, or incidental damages arising from the use or misuse of our products or website.

8. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of South African courts.

9. Contact

For any questions regarding these Terms, please contact us:

📧 office@neogenhealth.com
📞 +27 69 508 5973